Shipping policy
Shipping Policy
Where We Ship
We currently ship across the United Kingdom.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery time within the United Kingdom:
- 4–8 business days
Please note that delivery times may vary during busy periods, holidays, or due to courier delays.
Shipping Costs
We offer free UK shipping on all orders.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow 1–3 business days for tracking updates to appear.
Delays
While we do our best to ensure timely delivery, Auvana is not responsible for delays caused by couriers, weather conditions, or other circumstances outside our control.
If your order has not arrived within 15 business days, please contact us at:
Lost or Missing Packages
If your tracking information shows your package as delivered but you have not received it, please contact us within 7 days of the delivery date.
Our support team will do our best to assist you and resolve the issue as quickly as possible.