Refund policy
Refund Policy
30-Day Money-Back Guarantee
At Auvana, your satisfaction is important to us. If you’re not completely satisfied with your Auvana DeepRest™ earplugs, you may request a return within 30 days of delivery for a full refund.
Eligibility
To qualify for a refund:
- Your return request must be submitted within 30 days of delivery
- Items should be returned in their original packaging whenever possible
- Used items are accepted, as we understand the product needs to be tested for comfort and fit
How to Request a Return
To start a return request, please contact us at:
auvana.support@gmail.com
Include:
- Your order number
- The reason for your return
Our support team will respond within 1–2 business days with the next steps.
Refund Processing
Once your return has been received and inspected, your refund will be issued to your original payment method within 5–7 business days.
Non-Refundable Situations
Refunds may not be accepted for:
- Return requests submitted after 30 days from delivery
- Items damaged through misuse or improper handling
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately at:
auvana.support@gmail.com
We’ll gladly arrange a replacement at no additional cost.